Privacy Policy

Instant Provider

Last updated: November 10, 2026

Instant Provider is operated by Steve Dambendzet, doing business as Instant Provider ("Instant Provider", "we", "us"). We connect local service providers with customers in Rochester, NY and Pittsburgh, PA through two mobile apps: the Instant Provider app for service providers (the "Provider App") and the Instant Provider app for customers (the "Customer App"). This policy covers both apps and our website, and says where they differ.

Contact: info@instantproviderapp.com

1. Information we collect

Both apps

• Account information: your name, email address, phone number, password and a unique account ID. Sign-in is handled by Google Firebase Authentication.
• Location: if you allow it, your approximate and precise location while the app is in use. In the Provider App it shows you nearby job requests and sets your service area. In the Customer App it helps find nearby providers and set the service address. We do not collect your location in the background.
• Messages: chat messages between customers and providers, stored in Google Firebase.
• Photos: photos you choose to upload, such as a profile photo or a photo attached to a chat or service listing.
• Notifications: a device token so we can send you booking and job notifications.
• Support chat: if you use the Help chat in the app, your messages and basic device information are handled by our chat provider, Tawk.to.

Provider App only

• Business profile: your services, prices, availability, service area, bio and address.
• Bank details: the bank name, account number and routing number you enter so we can pay you for completed jobs. They are encrypted in our database and visible only to us when we make payouts.
• Earnings records: job amounts, our 10% fee and payout status.

Customer App only

• Booking details: your service address and the details you provide for a booking.
• Payments: card payments are processed by Stripe. We never receive or store your full card number. We store the card brand, the last four digits, Stripe's customer and payment identifiers, and the booking and payment amounts.

Website

• If you sign up as a provider on instantproviderapp.com, we store the details you enter (business name, name, email, phone, address, service type, service radius and optional license number). We use Google Ads conversion measurement on the site.

2. How we use your information

To create and manage your account; to match customers with nearby providers; to process bookings and payments and to pay providers; to send notifications; to provide chat and support; to prevent fraud and misuse; and to meet legal, tax and accounting obligations. We do not sell your personal information.

3. Who receives your information

We use service providers that process information on our behalf:

• Google Firebase: sign-in, push notifications, chat messages and chat photos.
• Google Maps: maps and location search.
• Stripe: customer card payments.
• Tawk.to: in-app support chat.
• IONOS: the hosting provider for our servers.

Customers and providers see what is needed to complete a booking, such as name, service address, phone number and messages. We may disclose information when required by law or to protect our rights and users.

4. Retention and deletion

We keep your information while your account is active. To request deletion of your account, use "Request Account Deletion" in the app (Account screen), or email info@instantproviderapp.com with the subject "Delete My Account". Once your request has been received and your identity verified, we aim to complete deletion within 30 days. See https://instantproviderapp.com/delete-account.

When we delete an account we remove your profile, contact details, saved addresses, uploaded photos, bank details and chat data, and we anonymize the account record. Certain information may need to be retained where required for legal, tax, financial, fraud prevention, or regulatory obligations. We keep booking, payment and earnings records for 7 years for these purposes. Any retained information is handled according to this policy.

5. Security

We use encrypted (HTTPS) connections between the apps and our servers. Bank details are encrypted in our database, and we limit administrative access. No system is completely secure, and we cannot guarantee absolute security.

6. Your choices

You can turn off location and notifications in your phone settings, choose not to upload photos, and ask us to access, correct or delete your information at info@instantproviderapp.com.

7. Age

Our apps are for people who are 18 or older. We do not knowingly collect information from younger people.

8. Changes

We will post any changes on this page and update the date above.

9. Contact

Steve Dambendzet, doing business as Instant Provider

info@instantproviderapp.com